Privacy Policy

Information may be used for purposes connected with providing and administering casino services. The specific use will depend on the information involved, your relationship with us and the requirements that apply to the service. We may use information to:

• Create, verify, operate and maintain your player account.
• Process account activity, payments, withdrawals and other transactions.
• Confirm identity, age and eligibility where checks are required.
• Monitor activity for security, fraud prevention, responsible gambling and compliance purposes.
• Protect the website, our players and service providers from unauthorised access, abuse and technical threats.
• Provide customer support, investigate questions and manage complaints or disputes.
• Communicate with you about account activity, service notices, security matters and changes to important terms or policies.
• Understand how the website is used, identify technical problems and improve its content, functionality and performance.
• Send marketing communications where permitted and where you have provided the necessary consent or otherwise have a valid basis to receive them.
• Meet legal, regulatory, accounting, audit, tax, dispute-resolution and other legitimate operational obligations.

We do not treat personal information as a substitute for responsible gambling controls. Information may be used to help apply account protections, respond to requests for restrictions and identify activity that requires review. This does not guarantee that every risk or instance of harm will be detected, and players should use the responsible gambling tools and support options made available to them.

Sharing information

Information may be shared with service providers that help operate the website and account services. These providers may support payment processing, identity and age verification, fraud monitoring, information technology, hosting, customer support, analytics, communications, security and professional services. They should receive information only as reasonably required for their role and are expected to handle it securely.

Information may also be disclosed where reasonably necessary to comply with a lawful request, protect rights and safety, investigate suspected fraud or prohibited activity, resolve a dispute, enforce applicable terms or support a corporate or technical transaction. We do not promise that information will remain within Australia, because some service providers or systems may operate in other locations. Where information is handled across borders, reasonable measures should be used to support appropriate protection.

Depending on your circumstances and the privacy requirements that apply, you may have rights relating to personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, requesting deletion of information that is no longer required, and withdrawing consent to receive marketing communications. A deletion request cannot always be completed where information must be retained for legal, security, dispute-resolution or other legitimate reasons.

To exercise your data rights, ask a question about this Privacy Policy or make a privacy request, contact support@kingschancecasino.wtf. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before providing information or making changes, particularly where the request concerns account, identity or transaction data. Verification information will be used for this purpose and handled with appropriate care.

• For access, ask for a copy or summary of the personal information held about you.
• For correction, identify the information that is incorrect or incomplete and provide the proposed correction.
• For deletion, explain which information you want removed, noting that some records may need to be retained.
• For marketing consent, state that you want to withdraw consent or stop receiving promotional communications.

You can usually unsubscribe from marketing communications by using the relevant option in a promotional message. Service, security and account communications may still be sent where they are necessary to operate your account or provide important information. Withdrawing marketing consent does not automatically delete your account or other records.

Updates to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, privacy practices or applicable requirements. The updated version will be made available on the website and will apply from the date shown or from the date it is published. We encourage you to review this page periodically. If you continue using the website after an update, that use may indicate acknowledgement of the revised policy.