Responsible Gaming

Kings Chance Casino is committed to promoting a safer and more enjoyable gambling experience. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set clear limits, understand the risks and only gamble with money you can afford to lose.

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Gambling should stay in control

Gambling can be enjoyable when it is approached as a leisure activity. However, every game involves risk, and there is no guaranteed way to win. Outcomes are determined by chance, and previous results do not change the likelihood of future results. A win is never owed, and losses cannot be recovered by continuing to play.

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Before you begin, decide how much time and money you are prepared to spend. Treat this amount as the cost of entertainment. Do not gamble with money needed for rent, bills, food, transport, savings or other important expenses. Never borrow money, use credit to gamble or ask other people to fund your play.

Set a spending limit before you start and keep within it.
Set a time limit and take regular breaks away from the screen.
Keep gambling separate from essential household spending.
Do not chase losses by increasing your bets or playing for longer.
Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
Remember that gambling is not a reliable way to earn income or improve your financial position.

A useful check is to ask yourself whether gambling remains affordable, enjoyable and voluntary. If it no longer feels this way, stop playing and consider using the available account controls or seeking independent support.

Tools to help manage your play

Kings Chance Casino may provide account features intended to help players manage their gambling. Depending on the service and applicable requirements, these may include deposit limits, wagering or spending limits, time reminders, activity statements, cooling-off periods and account closure or self-exclusion options. The availability and operation of a feature may vary.

Use these tools before you need them. A limit is most effective when it is chosen calmly and set before gambling begins. Consider limits for the amount deposited, the amount spent, the length of a session or the frequency of play. Review your settings regularly, but do not increase a limit simply to continue after reaching it.

Taking a break

If you want time away from gambling, a cooling-off period can help create distance from the activity. During a break, avoid opening another account or looking for another gambling service to continue playing. Use the time to review your spending, talk with someone you trust and consider whether longer-term support would be helpful.

Self-exclusion and account closure

Self-exclusion is a stronger measure for people who want to prevent themselves from gambling for a set period or longer. If you choose self-exclusion, follow the instructions provided through the relevant account or support process. Do not attempt to bypass an exclusion by creating another account or using another person’s account. Account closure may also be considered where you no longer wish to use the service.

If you need help finding or using an available control, use the support options shown on the website. Account controls are not a substitute for professional advice, and they may not remove every gambling-related risk. You remain responsible for making careful decisions about your play.

Recognising signs of gambling harm

Gambling harm can affect finances, relationships, work, study, physical health and emotional wellbeing. It can develop gradually, and you do not need to wait for a serious problem before asking for help. The following signs may indicate that gambling is becoming difficult to manage:

Spending more money or time gambling than you intended.
Thinking about gambling often or feeling restless when you cannot play.
Chasing losses or believing that a big win will solve financial problems.
Increasing bet amounts to achieve the same excitement.
Hiding gambling, losses or account activity from family and friends.
Borrowing money, selling possessions or missing bills because of gambling.
Feeling anxious, guilty, irritable or upset after gambling.
Neglecting work, study, relationships, sleep or other activities.
Trying to cut back or stop but returning to gambling repeatedly.
Gambling to escape stress, sadness, loneliness or other difficult feelings.

If any of these signs feel familiar, stop and take the situation seriously. Do not try to win back losses. Consider setting a break or self-exclusion, reviewing your transactions and telling a trusted person what is happening. A qualified gambling counsellor can help you make a plan without judgement.

You can also seek help from recognised Australian support services, including Gambling Help Online and state or territory gambling support providers. These services may offer confidential information, counselling and practical guidance. If gambling has contributed to immediate financial, safety or mental health concerns, seek appropriate professional or emergency assistance in your area.

Protecting yourself and others

Gambling services are intended for adults who meet the applicable age and legal requirements. Do not allow children or other unauthorised people to access your account. Keep your login details, passwords, devices and payment information secure, and log out when you finish using a shared device.

Parents and carers should use suitable device settings and supervision to reduce the chance of children accessing gambling content or accounts. Do not give a child access to your account, ask them to place bets or involve them in gambling activity. If you believe an account has been used by someone else, stop using it and raise the issue through the available support process.

Our approach

Kings Chance Casino aims to provide clear responsible gaming information and to support players who want to manage or stop their gambling. We may use account information and activity patterns, where permitted and appropriate, to identify situations that may require safer gambling communication or additional support. Any such communication does not replace your own responsibility to set limits and make informed decisions.

We do not guarantee that gambling will be risk-free, that losses can be recovered or that any limit will prevent harm in every situation. Gambling products can involve financial and personal risks. Read the applicable website terms and account information carefully, and make sure you understand how the service works before playing.

For questions about responsible gaming, use the support channel available through the Kings Chance Casino website. For independent advice, contact a recognised Australian gambling support service. If you are in immediate danger or experiencing a mental health crisis, contact emergency or crisis support available in your location.