Terms & Conditions

You may be required to create and maintain a personal account to use some or all of the services. You may generally hold only one account unless the operator has expressly approved another arrangement. Accounts are personal and cannot be sold, transferred, assigned or made available to another person. You must tell the operator if information connected with your account changes or if you believe that someone else has accessed it.

The operator may carry out identity, age, location, payment and source-of-funds checks. You agree to provide reasonable information and documents when requested. These checks help protect players, prevent fraud, support responsible gambling and meet applicable legal and regulatory obligations. Until a check is completed, access to an account, deposits, withdrawals or particular games may be restricted.

You should deposit only money that you can afford to lose. Deposits must be made using a payment method that you are authorised to use. You must not use another person’s card, account, wallet or other payment instrument without permission. Payment processing may be subject to the terms of the relevant payment provider, and additional verification may be required before funds can be returned.

You are responsible for reviewing transaction details before confirming a deposit, withdrawal or other payment instruction. The operator may refuse, reverse, delay or limit a transaction where there is a security concern, a technical error, a suspected breach of these terms, a failed verification or a legal requirement. Any applicable fees, processing conditions or transaction limits will be shown where relevant before you complete a transaction.

Account suspension or closure

The operator may suspend, restrict or close an account where it considers this necessary for security, compliance, responsible gambling, suspected fraud, a breach of these terms or another legitimate reason. An account may also be closed at the player’s request. You must not open a new account to avoid a restriction, exclusion or closure. Where an account is closed, any remaining balance will be handled in accordance with applicable law, verification requirements and these terms.

You must not copy, reproduce, modify, distribute, reverse engineer or commercially exploit any part of the website unless you have permission or the law allows it. Website content, branding, software, graphics and other materials may be protected by intellectual property rights. You must not introduce malicious code, use automated tools improperly, attempt to gain unauthorised access or do anything that could damage the website or its users.

The website may contain links to third-party websites or services. These links may be provided for convenience, but the operator does not control every third-party service and is not responsible for its content, availability, security or terms. You should review the terms and privacy information of any third party before using its service.

Reasonable steps may be taken to keep the website available and accurate, but uninterrupted access cannot be guaranteed. The website, games or payment services may be unavailable because of maintenance, technical faults, network problems, third-party failures or circumstances outside the operator’s reasonable control. Information displayed on the website may occasionally contain errors, and the operator may correct errors or update content when identified.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law. To the extent permitted by law, the operator is not responsible for loss caused by your misuse of the website, inaccurate information supplied by you, unauthorised access resulting from your failure to protect account details, or events outside reasonable control.

Privacy and communications

Personal information is handled in accordance with the applicable privacy information for Kings Chance Casino. You should read that information to understand how information may be collected, used, stored and disclosed. By maintaining an account, you agree that operational messages may be sent where necessary, including messages about security, transactions, account activity, service changes and responsible gambling. Marketing communications will be managed in accordance with applicable requirements and available preferences.

Complaints and governing principles

If you have a concern about the website, an account, a transaction or a game, raise it through the support channel made available on the website. Include enough information for the issue to be reviewed, but do not send unnecessary sensitive information. The operator may request further details, review relevant records and provide an outcome in accordance with its procedures.

These terms are intended to operate consistently with applicable Australian laws and requirements. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. A failure to enforce a provision immediately does not amount to a waiver of the right to enforce it later. If you have questions about these Terms & Conditions, review the information available on the website before using the services.